Remember the last time I wrote about the honest employees of Sultan Centre? Such customer service is hard to find, I say this espcially after meeting a disrespectful employee of City Centre Salmiya.
My wife wanted to buy a suit, so we head to Souk Salmiya, after browsing few shops we enter City Centre. My wife liked couple of suits so she wanted to try, surprisingly the trial room was closed. So we request the a lady worker who bluntly said, “the trial room is closed because of promotion” .So I ask her “if the suit does not fit/like can we refund” she says “No refund only exchange”
So I asked the gentleman who looked like supervisor at the section “can you make an exception and open the trial room only for a while” . He refuses saying “if we open for you we have to open for everyone, but you can refund” … “NO REFUND SIR” shouts the lady from the back.
So I went to the City centre “Manager” who was kind enough to escort us to the trial room and “ordered” Mr Imran to open the trial room, guess what??? Imran somehow sweet-talks the manager and sends my wife to the store room, which is a “glass door” and SHE HAS TO CHANGE UNDER THE STAIRCASE WHILE MEN ARE WATCHING FROM OUTSIDE”
We just stormed out of CityCentre, we have never been insulted by any one like this before. What a shame!! A leading business centre asking a woman to change dress under the stairs in front of everyone!!! I wonder if Mr Imran would allow his sister or wife to change dress while men peeped from outside. And what kind of store manager City Cenre has who is incapble of making his subordinates obey him??
This is the last time I visited City Center, they seriously need to take lesson from Sultan Center employees on HOW TO RESPECT CUSTOMERS.